OUDH ASSAM · عود آسام
Frequently Asked Questions
All shipments verified under statutory export regulations (CITES) prior to dispatch.
How does the 250g sample ordering model work?
The minimum pack size for samples is 250 grams, and the combined cart merchandise value must reach at least AED 1,000. You may choose four different 250g samples at AED 250 each, or a single premium 250g sample worth AED 1,000 or more.
What is the wholesale minimum order quantity (MOQ)?
Wholesale MOQ is 5 kilograms (5,000 grams) of eligible agarwood. You may combine multiple varieties across Assam, Manipur and Nagaland, provided the total weight reaches 5kg and value reaches AED 1,000.
How does Wholesale Cash on Delivery (COD) work?
You pay an initial AED 1,000 advance deposit online upon order approval to secure the batch and issue CITES export permits. The entire remaining merchandise balance is paid via Cash on Delivery (COD) to the courier upon delivery at your door.
What is the delivery refusal and deposit forfeiture policy?
If a customer unjustifiably refuses delivery upon courier arrival without valid legal grounds (such as damage or mismatched goods), the AED 1,000 deposit is non-refundable to cover international air freight, customs handling and CITES certification fees.
Which GCC countries are covered by direct delivery?
Direct air courier delivery with wholesale COD is available across all six GCC nations: UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman.
What is the difference between Assam, Manipur, and Nagaland oud?
Assam oud offers an antique woody profile with intense resin bubbling and sweet incense warmth. Manipur highland wood delivers a cooler, herbaceous balsamic character, while Nagaland agarwood features a deep earthy, wild forest resonance.
Is your agarwood and distilled oil 100% pure and natural?
Yes. All lots derive exclusively from authentic Aquilaria malaccensis trees. Distilled oils are produced via traditional hydrodistillation in copper stills without solvent dilution, mineral oils, or synthetic adulterants, and each shipment is accompanied by statutory CITES export documentation.